Ticket counter is in the museum's central hall, with access by lift from the ground floor. Ticket sales, tel: +358 295 33 6901
The accessible entrance is at street level on Mannerheimintie under the main staircase. There is a phone at the door for contacting museum staff who will open the door. The accessible toilet is on the ground floor near the entrance and the public lift leads to all floors.
Visitors may borrow wheelchairs and rollator walking aids from the cloakroom. There is a wheelchair lift on the first floor between the prehistoric exhibition and the medieval church room in room 105. There is room for wheelchairs at the back of the auditorium.
NOTE! Due to repairs, the customer lift at the National Museum of Finland will be out of use 8 November–20 December 2021. During the renovation, our staff will greet customers who need to use the lift in the lobby and direct them to another lift via a route that is partly outdoors. Our staff will also guide people using the lift between floors throughout their visit to the museum.
Guide and assistance dogs are welcome.
The self-service cloakroom is free of charge and is located on the first floor next to the museum's main entrance. There are coin-operated (50 cent) lockers next to the cloakroom and on the ground floor.
The lift connecting the floors of the building is next to the central hall and ticket sales counter. The first floor exhibition area has a lift for wheelchairs and movement-impaired between the prehistoric exhibition and the medieval church room in room 105.
An induction loop system is installed at the Ticket Counter and in the Auditorium.
Magnifying glasses and torches can be borrowed from the ticket counter.
Guided tours and workshops can be customized for special groups of visitors. Guided tours can be ordered in Finnish, Swedish, English, Chinese, Japanese, German, French and Russian. For more information please contact guide bookings, tel. +358 295 33 6902, Tue-Fri 9 am -12 noon. Bookings one week in advance. Over 30 or more persons groups, two weeks in advance.
The cafeteria is on the ground floor of the museum. The accessible entrance is at street level on Mannerheimintie under the main staircase. Tel. +358 40 1597 679
The Museum Shop is on the first floor next to the entrance. Free entrance. Enquiries tel: +358 295 33 6903, +358 295 33 6901
Strollers can be borrowed from the cloakroom next to the central hall of the museum
There are public toilets on the first floor near the central hall next to ticket sales and on the ground floor next to the auditorium.
Accessible toilet is on the ground floor.
The childcare room is on the ground floor. The cafeteria has feeding-chairs and a microwave for heating food for children. Strollers can be borrowed from the cloakroom next to the central hall of the museum.