Visitor instructions

Instructions for a safe museum visit to Hvitträsk

The museums and castles of the National Museum of Finland will be open to the public in 2021, during the COVID-19 pandemic, in accordance with the guidelines issued by the authorities. Our opening hours and recommendations comply fully with the official policies. We also monitor each museum to ensure that our services are provided safely, and we will make changes when necessary. All of our museums enforce social distancing and pay special attention to hand hygiene and cleaning. Some museums may also restrict the number of guests.

Safe premises and social distancing

Hvitträsk aims to provide a physically and mentally safe place for our museum visitors and staff during both regular and unprecedented times. The facilities are cleaned even more thoroughly than before, and they are used selectively and at different times. We also ensure that visitors are able to keep a safe distance to other visitors and our staff members. We monitor the number of people entering the museum premises as well as the number of visitors in individual rooms. Our customer service staff will remind guests of social distancing, if necessary.

Museum guests are offered the opportunity to sanitise their hands, especially near the entrance and at the ticket counter, but also at other points, as necessary.

Access to certain areas, such as small spaces and narrow corridors, may be restricted if safe access is difficult or impossible to arrange. For safety reasons, the museum may also limit entry to only one entrance. Additionally, some facilities and exhibitions may have a specific direction for moving around – indicated by signs.

In order to ensure visitor safety, the number of visitors to Hvitträsk’s indoor areas is currently restricted. No more than 20 guests may be inside the museum at any given time – 14 downstairs and six upstairs. We use signs and other means to remind our guests of social distancing. Visitors can sanitise their hands by the museum entrance and the second floor.

We kindly ask visitors to follow the route markings and instructions from our customer service staff, so that we can ensure visitor safety. We have closed the so-called Drawers’ Room for the time being, due to its small size. However, the room may be viewed from outside.

We recommend card payments. We do, however, accept cash in our museum shops and restaurants, and at ticket counters.

Guided tours

We are currently not organising open guided tours, but our expert guides can be found at our exhibition facilities and will be happy to answer any questions. We do, however, arrange prebooked tours, and they will avoid small spaces and take advantage of the museum’s outdoor areas as much as possible. The tour group sizes have been adapted to suit the museum facilities.

Events

There are currently no plans to hold large-scale events at Hvitträsk in summer 2021, due to the coronavirus restrictions. However, if we are able to organise events later in the summer, we may need to restrict the number of participants to ensure safety. Some events may also require registration in advance. If the situation changes for the worse, we may need to cancel events at short notice. Therefore, please remember to check the latest information on the museum’s website.

Museum shops and restaurants

Hvitträsk’s museum shop is open whenever the museum is open. We are putting in extra effort to keep our museum shop clean and allow enough room for social distancing.

The café located in the museum’s garden is also open whenever the museum is open. The museum café complies fully with the government guidelines for restaurants.

Meetings, celebrations and other events

Both indoor premises and restricted outdoor areas of Hvitträsk may be used as meeting, party and event venues. However, any currently valid restrictions on the number of participants will apply. The event organisers must ensure the safety of their guests by making sure that social distancing and good hand hygiene are maintained. Hand sanitiser is available at all of our meeting and party venues, in toilets, and in the immediate vicinity of exhibition rooms.

Face masks

We recommend wearing a face mask inside the museum for all visitors older than 12 years, in accordance with the local age recommendations. Please bring your own face mask with you, if necessary, as we do not provide face masks to museum guests for free. However, individually wrapped surgical face masks may be bought at our museums.

Only visit if you are healthy

We warmly welcome all healthy visitors. However, if you are feeling ill, please stay home.

The National Museum of Finland complies with the regional and local guidelines of the government, ministries, municipalities, the Finnish Institute for Health and Welfare and the Regional State Administrative Agency for Southern Finland at Hvitträsk.

If the coronavirus situation changes, we may have to cancel events, restrict visitor numbers further, or close our services at Hvitträsk. Please keep an eye on Hvitträsk’s website for the latest information.

Updated June 28th, 2021